FAQ

HOW FAR IN ADVANCE SHOULD I BEGIN DRESS SHOPPING?

In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 10-12 months in advance of your wedding date, purchasing 8-12 months in advance of your wedding date. This is the ideal, not the absolute. 

DO I NEED AN APPOINTMENT?

Yes, our private fittings are by appointment only and are recommended for brides who are on the serious hunt and ready to purchase their made-to-order gown. Please use our online scheduler for Los Angeles.

Just looking for inspiration to start? Check out our Designer Collections to get an idea of our selection before booking a full appointment with us.

HOW LONG WILL MY APPOINTMENT BE?

Our private fittings are scheduled for one hour (with a buffer built in), but rest assured that if we run over, we will happily schedule another appointment with you to make sure you're taken care of.

WHAT IS THE PRICE RANGE OF YOUR GOWNS?

Our made-to-order gowns range from $3,000 - $15,000, with the bulk of our gowns being in the $4,000-$10,000 range. 

DO YOU OFFER CHAMPAGNE?

While we reserve our champagne toast for brides who find their gown at LOHO, we’re happy to open and serve any clear bubbly you bring for your party. Our VIP Fittings will include Champagne!

WHAT SIZE GOWNS ARE AVAILABLE TO TRY ON AT LOHO BRIDE?

Most of our dress samples range from size 4-12, but please note that your custom gown can be ordered up to a size 14-20 depending on the designer. If your sizing is outside the range mentioned above, we recommend emailing us beforehand so we can show you which gowns we have sampled in 12+.

WHAT IF THERE IS A GOWN THAT I LIKE FROM A DESIGNER THAT YOU CARRY, BUT YOU DON'T CARRY THAT PARTICULAR SAMPLE?

While we can't carry entire collections from each of our designers, we can sometimes have the ability to request particular samples. Please email if you'd like to inquire about requesting a gown that we don't carry permanently -hellola@lohobride.com

WHAT DOES MADE-TO-ORDER MEAN WHEN ORDERING MY GOWN?

Made-to-order means that there is no stock of your gown and the making of the gown begins once you place your order. The most important thing to note is that made-to-order gowns are ordered to the closest numerical dress size or S/M/L/XL sizing (dependent on designer), based on measurements taken at LOHO Bride. The gown is not made to exact measurements (which is referred to as "made-to-measure"). In order to achieve the perfect fit, the bride must seek the assistance of a seamstress or tailor. 

DO YOU OFFER CUSTOM GOWNS?

Yes, we do with our local LA designers only. For the other designers, depending on the style and designer, slight altercations can be made ie: short sleeves vs. long sleeves, different neckline, etc., but most of our gowns are ordered true to the intention and design of the gown. 

HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?

As much as we love the idea of a party in our store, we believe that your fitting should be as intimate as possible. We want the focus to stay on you and what style and feeling YOU want to exude on your wedding day. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides. Fitting Rooms 1 & 2 can host 3 guests. Fitting Room 3 can host 1 guest.

IS THE SALON DOG-FRIENDLY?

We adore pups in a major way, but we've unfortunately learned the hard way that light colored couches & white gowns are not a match made in doggie heaven. We kindly ask that you do not bring any dogs or pets in general to your appointment. 

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?

Aside from your shining self, we invite you to bring any undergarments (preferably nude!) or shoes that you’re considering wearing on your wedding day, if applicable.

WHAT IS THE START-TO-FINISH PROCESS OF PURCHASING A DRESS FROM LOHO BRIDE?

Your initial appointment will include a tailored, one-hour dress up session with your stylist, where you will try on our gown samples and dive into the vision of your wedding! If a made-to-order gown purchase is made, we'll take your measurements and order the closest dress size to be made.  Once the gown arrives, you'll come back in for a follow up appointment to pick up your gown and do final inspections. You will then consult with a seamstress to do any final tweaks ie: hem the gown and make sure the gown is fit to perfection. Between LOHO Bride and your chosen seamstress, expect to attend at least 5 fittings from start to finish. 

HOW LONG WILL IT TAKE FOR MY MADE-TO-ORDER GOWN TO ARRIVE?

Depending on the designer you move forward with, there is a 6-10 month lead time for all made-to-order gowns. We have select styles that can be made in less time, so if you're in a time crunch and are less than 6 months from your date, email hello@lohobride.com for more info. Rush orders are available upon request, but keep in mind that fees will apply.

HOW MUCH DO ALTERATIONS TYPICALLY COST?

Depending on the severity of your alterations needs, expect costs to range from $1000-1500 on average. For any major customizations or fit needs, costs can go upwards of $1,500+

WHAT IS A TRUNK SHOW?

A trunk show is a limited period of time for brides to view additional styles from a particular designer outside of what LOHO Bride has previously curated in store. In some cases, there is special pricing available during the show. These trunk shows are by appointment only and have limited times to view, so please book your appointment as soon as you know you want to be part of this experience.

IS THERE A CANCELLATION POLICY?

Yes, we kindly ask that you give us at least 48 hours notice if you need to cancel or re-schedule your fitting. Since we are appointment-only, we thank you in advance for your cooperation, as we take in a very limited amount of brides a day. Under 24 hours from the appointment, the fitting fee will not be refunded.

RETURNS + EXCHANGES

Final Sale Items: All made-to-order gowns, accessories (including veils and headwear), and Sample Sale items are final sale. Once payment is made, you are contractually obligated to complete the purchase of the item(s) selected.

Ready-to-Wear Returns: Ready-to-wear jewelry, veils, and other eligible items may be returned within 14 days of purchase, provided they are in their original, unwashed, unworn, and undamaged condition.